• Call Listening & Analysis
Review recorded calls and label their outcomes; identify reasons why calls didn’t convert to bookings.
• Revenue Attribution
Verify if a job was booked through the CRM and record the revenue associated with each lead.
• Data Entry & Documentation
Maintain and update call tracking sheets accurately; flag calls that need further review.
• Campaign Attribution
Ensure calls are linked to the correct marketing campaign and report any tracking or attribution errors.
• Reporting
Compile call performance summaries, identify trends and recurring issues, and assist with reports.