This is a remote position.
What to Expect
Customer Service Agent will support a variety of calls consisting of the following:
• Assist the Telecommunications Billing & Repair Support customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
Must Demonstrate the following Capabilities:
• Strive to resolve technical issues on the first call
• Knowledge of the Telecommunications Billing & Repair Support processes and policies
• Build trust and rapport with the Telecommunications Billing & Repair Support customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution and complete Customer Satisfaction.
• Correctly code the sale accurately and completely for the installer