Marketing Operations Coordinator - Part-Time
Surface Experts Franchising- 401(k) matching
The Marketing Operations Coordinator serves as the operational backbone of the Marketing team, ensuring recurring marketing initiatives stay organized, on schedule, and moving forward. This role coordinates project timelines, manages recurring marketing processes, maintains department workflows, and provides administrative support that helps the Marketing team execute efficiently and consistently.
This position is ideal for someone who enjoys creating organization, keeping projects on track, and helping others succeed behind the scenes. The ideal candidate is highly organized, detail-oriented, proactive, and enjoys bringing order to many moving pieces.
This role is part-time - 15 hours per week.
CORE RESPONSIBILITIES
Marketing Operations & Project Management
- Manage the Marketing team's Microsoft Planner board, ensuring projects are organized, current, and progressing according to schedule.
- Help manage timelines for recurring marketing initiatives and department projects.
- Coordinate with team members to keep projects moving and follow up on outstanding tasks.
- Maintain marketing templates, documentation, and shared resources.
- Serve as the operational hub for the Marketing team by monitoring recurring deadlines, tracking deliverables, and helping ensure nothing falls through the cracks.
- Maintain checklists, timelines, and task lists for recurring marketing processes.
- Help ensure recurring initiatives (newsletters, HQ Downloads, email campaigns, conference milestones, onboarding tasks, Google Business Profile setup, etc.) are completed on schedule.
- Maintain and improve department workflows to increase efficiency and consistency.
- Update process documentation as workflows evolve.
- Build email campaigns using existing templates and content provided by the Marketing team.
- Manage email audiences and audience segments.
- Import customer lists via CSV.
- Assign appropriate audience segments for campaigns.
- Schedule email campaigns according to the marketing calendar.
- Export campaign reports, update reporting spreadsheets, and archive reports.
- Collect content for company newsletters from content submission forms and emails from franchisees.
- Build monthly company newsletter using existing template.
- Coordinate with proofreaders and revise
- Schedule newsletter
- Maintain internal email audience by adding new employees and archiving inactive email addresses.
- Help ensure each monthly newsletter is delivered accurately and on time.
- Monitor the Surface Experts Marketing inbox.
- Respond to routine marketing requests.
- Route more complex requests to the appropriate team member.
- Assist franchisees with marketing questions and resources.
- Create Location pages for new franchisees using established templates.
- Update existing Location pages as requested.
- Perform routine website content updates in WordPress.
- Create Google Business Profiles for new franchise locations using established templates.
- Assist franchisees through the Google Business Profile verification process.
- Update business profile information as needed.
- Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
- Microsoft Planner
- MailChimp
- Canva
- WordPress
- Google Business Profile Manager
- Highly organized with exceptional attention to detail
- Strong written communication skills
- Able to manage multiple priorities and deadlines
- Dependable with excellent follow-through
- Comfortable learning new software platforms
- Process-oriented and enjoys creating order from many moving pieces
- Friendly, professional, and customer-service minded when supporting franchisees and internal team members
- Prolonged periods sitting at a desk and working on a computer.
- Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
- No heavy lifting is expected.
- The position is part-time.
This is a remote position.
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.