Customer Service Representative - Healthcare

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional Customer Service Representative to work with our Customer Support Team serving our client in the Health Care Campaign If you are a driven and motivated person prioritizing customers’ needs, has prior experience relevant to the position and is looking to join a company with a fantastic work culture, then this opportunity is for you!

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Service

• Show up for assigned shifts and follow scheduled lunches and breaks.
• Take inbound calls and provide process-related resolutions.
• Care for customers in accordance with ClearSource standards of quality:

            o Accuracy – always give only correct information and follow established processes.
            o Connection – emotionally connect the customer with our client’s brand
            o Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the                issue.

• Core Responsibilities of Hear.com Agents are the following but not limited to:
• Answer Post-Trial Inquiries
• Create logistics case for Tele audiology Customers.
• Create cases for customers requesting a copy of invoice.
• Perform basic troubleshooting for defective Hearing aids and at home test of hearing aids.
• Reschedule appointment for hearing aids evaluation.
• Answer questions regarding financing (payment concerns)
• Answer general questions about the customer's account.
• Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy). Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)
   

What ClearSource Needs from You

• At least College Level
• Preferred BPO Experience with CSR background
• English written communication and Verbal Communication must be strong