Content Writer Senior
cashea
Contract
Remote
Hello! We’re Cashea 💛, and we're on a mission to bring optimism back to Venezuelans 🇻🇪 by building innovative financial products. Since our launch in 2022, we've been dedicated to democratizing financial inclusion through cutting-edge technology. In that time, we've grown to serve over 7 million customers, developed a range of products for both consumers and merchants, and become a trusted name in Venezuela—winning both minds and hearts.
About the team:
We’re the ones who put the right words in the right places—always with intention, always with heart.
The Content team ensures that Cashea’s experience is clear, helpful, and approachable.
We work across every stage of the user journey, collaborating with product, design, tech, research, and more so our words connect and guide.
About the role:
As a Senior Content Writer, you’ll lead content strategy across our product and make sure every word reflects who we are and what we stand for. You’ll be the voice behind the voice—mentoring other writers, building scalable guidelines, and connecting business needs with user understanding. You’ll collaborate across teams to shape experiences that are not just usable, but memorable.
Overall, you will...
About the team:
We’re the ones who put the right words in the right places—always with intention, always with heart.
The Content team ensures that Cashea’s experience is clear, helpful, and approachable.
We work across every stage of the user journey, collaborating with product, design, tech, research, and more so our words connect and guide.
About the role:
As a Senior Content Writer, you’ll lead content strategy across our product and make sure every word reflects who we are and what we stand for. You’ll be the voice behind the voice—mentoring other writers, building scalable guidelines, and connecting business needs with user understanding. You’ll collaborate across teams to shape experiences that are not just usable, but memorable.
Overall, you will...
- Define and implement content strategies for key product areas
- Lead the creation and evolution of our voice, tone, and content guidelines
- Partner with product managers, designers and researchers to align UX and business goals
- Conduct and apply insights from behavioral research and data tools like Hotjar and GA
- Mentor and support other writers across squads
- Facilitate content workshops and advocate for content-first practices
- Review and guide copy to maintain consistency and impact across the product
- Help shape a culture where words matter — a lot
- 5+ years of experience in UX Writing or UX Content Design
- A portfolio showcasing strategic content work and product impact
- Proven experience creating and maintaining voice and tone systems
- Experience mentoring teams and building scalable processes
- Comfortable using data (qualitative and quantitative) to inform decisions
- Great communicator: can explain content decisions clearly and constructively
- Strategic mindset with a bias for action and collaboration
- Have built content operations or led content in early-stage startups
- Know how to run workshops or training sessions for cross-functional teams
- Are familiar with content design systems and localization flows
- Are fluent in Spanish and English